Description

What’s inside the template

🔎 Customer persona builder – define the key actor in your journey

🔄 Stage-by-stage journey flow – awareness to loyalty

⚠️ Friction points and pain signals – uncover gaps in experience

💡 Opportunities and fixes – build hypotheses to improve

🧠 Emotional journey tracking – see how your brand makes people feel

Who it’s for

This template is best suited for:

– Founders designing user-centric onboarding and delivery

– UX, CX, and marketing professionals

– Consultants doing service design or product diagnostics

Why it works

Because good customer experiences don’t happen by accident. They’re mapped, measured, and designed.

Pricing

KES 500 (one-time purchase)
Includes: Editable Excel + usage guide