Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
At okinyomark.co.ke, we want to ensure that you are 100% happy with your purchase.
If you have technical or sales queries, do not hesitate to contact us. If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we would want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
We will give a directive to our payment processor to immediately begin processing the refund and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via our payment vendor’s policy at https://www.pesapal.com/support?query=refund.
Need help?
Contact us at hello@okinyomark.co.ke for questions related to refunds and returns.